No Sweat Apparel online catalog is now closed. Click for more info... Jump to Shopping FAQs Jump to General FAQs See Categorized Help Topics If you have a question that is not listed here, Contact Us and we will do our best to see that it gets answered as soon as possible.

Popular FAQ's: What is your Return/Exchange policy? What are your Shipping/Handling fees? What about Customs Fees/Duties? What Footwear Sizes are available? Where can I find your Apparel Sizing Charts? What does it mean if a product is Backordered?

Shopping FAQs 

Q: What is your Return/Exchange Policy?

Q: What are your Shipping/Handling Fees?

Q: Will I have to pay Customs Fees if my Ship-to address is international?   Are there international No Sweat retailers that I can purchase from? Do shipments to Canada have additional GST or PST duties applied to them?

Q: Where can I find Size Information for your apparel?

Q: What Sizes are available for the No Sweat Sneakers & other Footwear?

Q: How long will it take for my order to arrive?

Q: What do you mean by Special Orders?

Q: Do you sell in retail outlets? Are No Sweat products available in stores?

Q: Will Tax be charged on my order?

Q: Why can't I get items to stay in my Basket? Do I need to have Cookies enabled in my browser?

Q: Does No Sweat have Privacy and Security Policies? How do I know if it's safe to transmit my Credit Card information through this site?

Q: What is a Customer Account and why should I create one?  Is my No Sweat Newsletter subscription the same as my customer account?

Q: How do your Gift Certificates work?

Q: Does No Sweat have an Affiliate Program that offers a commission for driving traffic to nosweatapparel.com? What is your Participant Program?

Q: What do the small symbols in the product descriptions refer to?  Does the "V" stand for Vegan?

Q: Does No Sweat ship to US Military APOs and FPOs?

Q: What does it mean if a product is back-ordered?

Q: When I attempt to submit my order I receive the following error: "Unable to authorize payment: Invalid billing address information." What's the problem?

Q: What are my payment options?

Q: How do I use a No Sweat Apparel Coupon?

Q: Can I choose to not order online? Do you have a printable order form for mail orders?

Q: Is there a way that I can check the order status of my order?

Q: During checkout I'm asked to provide a Security Code for my credit card. Where can I find this Security Code?

Q: Where can I find a Currency Converter so that I can see an approximation of how much my order will cost in my local currency rather than in U.S. Dollars (USD)?

Q: How long will items remain in my Shopping Basket? Can I Save and Restore my Shopping Cart?

Q: Can No Sweat drop-ship products for an affiliate or distributor?

Q: What is Merino wool? Is your Merino wool cruelty-free?

Q: Why is the Payment Screen layout broken, I can't finish the checkout process when using Firefox 3 as my browser?

Q: I'm having trouble checking out with a Canadian ship-to address, what should I enter for my Province Code?

 
General FAQs:

Q: How do I know you guys are for real? A: Same way you determine whether anyone is for real--take a close, hard look at who we are and what we are doing. We will try to make that as easy for you as possible.

Q: How do I know the No Sweat company will not sell my personal information?

Q: Why are you a for-profit venture? Why not non-profit?

Q: Will your company be environmentally friendly as well as labor-friendly? Will you be offering organic products?

Q: What percentage of the clothing will be made outside of the United States? Why not work completely with domestic UNITE members? How are you deciding what countries to use? Where are the No Sweat products made?

Q: What is your definition of independent trade unions?

Q: How do unions help? Aren't some union shops as abusive as non-union shops? What's wrong with corporate monitors?

Q: Where can I find more information about the sources that produce your apparel and footwear?

Q: Is your apparel Fair Trade Certified?

Q: Is the cotton used in your USA-made products grown in the USA?

 
If you have a question that is not listed here, Contact Us and we will do our best to see that it gets answered as soon as possible.